FAQ & Terms and Conditions

  • Chevron down What if the date we want isn't available?
  • Email us or telephone 1300 36 14 07 to see if we can open up the date.

  • Chevron down Can I book and pay by phone?
  • Yes, you can, but as a small business we don’t have a full time office.

  • Chevron down What should I do if I have any allergies?
  • Advise us of any allergies when you book.

  • Chevron down What should I bring on the trip?
  • Pack light for a one-day trip. The weather conditions can change at any time. A jumper/sweater and  light comfy clothing, walking shoes, any medication you may need, camera, and spare cards, charge leads etc., sunglasses, money, and a small backpack with your essential items.

  • Chevron down Where do I get picked up from?
  • We pick up from most accommodations in the CBD, Southbank and Docklands. We may ask you to meet us at a convenient location near your Accommodation due to traffic and Road Works.

  • Chevron down Should I arrive at the departure time a little earlier than my listed departure time?
  • It is recommended you arrive at your pick-up location at least 10 minutes before your scheduled departure time. If the bus has not picked you up within 10 minutes please phone our driver direct on 1300 36 14 07. We only have eight people at the maximum to pick up. All pickups are generally completed within 15 minutes.

  • Chevron down What time can I expect to arrive back in Melbourne after the one-day tour along the Great Ocean Road?
  • We usually are back by 4:30- 5 pm, however, this can be influenced by road works, or lack of, traffic and weather.

  • Chevron down What is your child policy?
  • We do not carry people under 14 years of age. This is an adults-only tour.

  • Chevron down Are your guides first aid trained?
  • Yes, all of our guides are first aid trained.

  • Chevron down Do you cater to specific dietary requirements?
  • We do our best to cater for all dietary requirements. Please let us know when making your booking.

  • Chevron down What type of vehicle will I be travelling in?
  • 2015 11 seat LDV bus with ABS, anti skid brakes, air conditioning in front and rear, USB chargers, Wi-Fi, and comfortable contoured seats with seatbelts.

  • Chevron down Do you have toilets on board?
  • No, we don’t; however, we do regular toilet stops along the way.

  • Chevron down Is your web booking site secure?
  • Yes, our booking site is secure with the most up to date security approved by TripAdvisor and most other booking services.

  • Chevron down Terms and Conditions
  • Unfortunately we do not carry people under 14 Years old or Travelers over 130 Kgs. Prices are AUD and include GST, they are valid till 1st December 2019.  Cancellation fees; If you cancel within 48Hrs (2 days) of the scheduled departure, there is a 100 percent cancellation fee. 100% within seven (7) days for Private Tours. Ocean Road Tours offers City, Southbank and Docklands pickup  services to most accommodation providers. It is the travelers’ responsibility to be waiting out the front of your selected pickup location  at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Ocean Road Tours is not responsible for travelers who are not at the appointed pick up location at the correct time.  Ocean Road Tours reserve the right to alter the itinerary, tour dates and prices as required. Part refunds may be offered in the event of a day tour not being completed, due to Weather, Road Blockages, Illness or accident or any other reasonable action, for the cancellation of a tour which has begun. Ocean Road Tours will endeavor to provide all advertised attractions, however if this is not possible, the best possible replacement attractions will be offered. Ocean Road Tours shall be exempt from any liability loss, damage, illness or injury to any passenger while participating in any tour or related activity, including meals. Passengers travel with the understanding that these conditions have been read and accepted prior to departure. It is the responsibility of each traveler to notify Ocean Road Tours of any allergies at the time of booking. Ocean Road Tours reserves the right to refuse to carry any person we feel cannot cope with the requirements of our tour, or need facilities we are unable to offer. Privacy Policy, Storage of Collected Information; The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]. Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]. You may be required to provide contact information (such as name and Email)

     ABN: 23 260 690 997