Frequently Asked Questions and Terms & Conditions

FAQ Ocean Road Day Tours

Q. The date we want is not available on the Booking Page
A. Email us or telephone 1300 36 14 07 to see if we can open up the date

Q. Can I book and pay by Phone?
A. Yes you can , but as a small business we don’t have full time office.

Q. What should I do if I have any Allergies?
A. Advise us of any allergies when you book

Q. What should I bring on the trip?
A. Pack light for a one day trip. The weather conditions can change at any time. A jumper/sweater light comfy clothing, walking shoes, any medication you may need, camera and spare cards, charge leads etc. sunglasses, money and a small backpack with your essential items.

Q. Where do I get picked up from?
A. See our pick up locations drop down menu on our bookings page

Q. Should I arrive at the departure time a little earlier than my listed departure time?
A. It is recommended you arrive at your pick up location at least 10 minutes before your scheduled departure time. If the bus has not picked you up within 10 minutes please phone our driver direct on 1300 36 14 07, We only have ten people at the maximum to pick up. All pickups are generally completed within 15 minutes.

Q. What time can I expect to arrive back in Melbourne after the one day tour along The Great Ocean Road?
A. As we leave earlier than most other tours, we are expected back by 6. p.m.

Q. What is your child policy?
A. We have a child rate for 8-15 year old children. Unfortunately we cannot carry children under 8 years of age

Q. Are your guides first aid trained?
A. Yes all of our guides are first aid trained.

Q. Do you cater to Specific dietary requirements?
A. We do our best to cater for all dietary requirements. Please let us know when making your booking

Q. What type of vehicle will I be travelling in?
A. 2015 11 seat LDV bus. ABS, anti skid, Air Conditioning in front and rear, USB chargers. Wi Fi and comfortable contoured seats with seatbelts.

Q. Do you have toilets on board?
A. No we don’t however we do toilet stops along the way.

Q. Is your web booking site secure?
A. Yes it is 128 bit encrypted to ensure the safety of your details. We do not hold or use any details beyond the booking and payment stage of your transaction. Your personal details will not be stored for any purpose.

Terms and Conditions.
ABN:23260690997 . Prices are AUD and include GST, they are valid till 1st December 2016. Cancellation fees 100% within 24 hours for Day Tours, 100% within seven (7) days for Private Tours. Unfortunately we cannot carry children under 8 years. Ocean Road Tours reserve the right to alter the itinerary, tour dates and prices as required. Part refunds may be offered in the event of a day tour not being completed, due to Weather, Road Blockages, Illness or accident or any other reasonable action, for the cancellation of a tour which has begun. Ocean Road Tours will endeavor to provide all advertised attractions, however if this is not possible, the best possible replacement attractions will be offered. Ocean Road Tours shall be exempt from any liability loss, damage, illness or injury to any passenger while participating in any tour or related activity, including meals. Passengers travel with the understanding that these conditions have been read and accepted prior to departure. It is the responsibility of each traveler to notify Ocean Road Tours of any allergies at the time of booking. Ocean Road Tours recommends travel insurance. Ocean Road Tours reserves the right to refuse to carry any person we feel cannot cope with the requirements of our tour, or need facilities we are unable to offer. Privacy Policy, Storage of Collected Information; The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@oceanroaddaytours.com.au. Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@oceanroaddaytours.com.au. You may be required to provide contact information (such as name and Email)