Frequently Asked Questions and Terms & Conditions
Q. The date we want is not available on the Booking Page
A. Email us or telephone 1300 36 14 07 to see if we can open up the date
Q. Can I book and pay by Phone?
A. Yes you can , but as a small business we don’t have full time office.
Q. What should I do if I have any Allergies?
A. Advise us of any allergies when you book
Q. What should I bring on the trip?
A. Pack light for a one day trip. The weather conditions can change at any time. A jumper/sweater light comfy clothing, walking shoes, any medication you may need, camera and spare cards, charge leads etc. sunglasses, money and a small backpack with your essential items.
Q. Where do I get picked up from?
A. See our pick up locations drop down menu on our bookings page
Q. Should I arrive at the departure time a little earlier than my listed departure time?
A. It is recommended you arrive at your pick up location at least 10 minutes before your scheduled departure time. If the bus has not picked you up within 10 minutes please phone our driver direct on 1300 36 14 07, We only have ten people at the maximum to pick up. All pickups are generally completed within 15 minutes.
Q. What is your child policy?
A. We have a child rate for 8-15 year old children. Unfortunately we cannot carry children under 8 years of age
Q. Are your guides first aid trained?
A. Yes all of our guides are first aid trained.
Q. Do you cater to Specific dietary requirements?
A. We do our best to cater for all dietary requirements. Please let us know when making your booking
Q. What type of vehicle will I be travelling in?
A. 2015 11 seat LDV bus. ABS, anti skid, Air Conditioning in front and rear, USB chargers. Wi Fi and comfortable contoured seats with seatbelts.
Q. Do you have toilets on board?
A. No we don’t however we do toilet stops along the way.
Q. Is your web booking site secure?
A. Yes it is 128 bit encrypted to ensure the safety of your details. We do not hold or use any details beyond the booking and payment stage of your transaction. Your personal details will not be stored for any purpose.
Terms and Conditions.